Return & Exchange Policy

Thank you for shopping with us! We hope you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we are here to help. Please review our Return and Exchange Policy below for detailed information regarding your purchase.

General Return and Exchange Policy

• Eligibility for Returns and Exchanges
  Our Return and Exchange Policy is available for most products within 7 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition, including all packaging, labels, and tags intact. Items purchased on sale or with promotional discounts may be subject to different terms, which will be clearly indicated at the time of purchase.

Non-Returnable and Non-Exchangeable Items

Due to hygiene and safety regulations, underwear and intimate products (such as bras, panties, etc.) are not eligible for return or exchange. This policy is in place to ensure the health and safety of all our customers.

We recommend carefully reviewing your size and product details before placing your order. If you are unsure about sizing or have any questions regarding the product, feel free to contact our customer support team for assistance prior to purchase.

Please note: If the product is damaged or defective upon arrival, please contact us immediately for a resolution. 

How to Initiate a Return or Exchange

- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.

- Submit the required details as prompted.

- Follow the instructions and select the item(s) you would want to Return or Exchange.

Exceptions and Special Considerations

• Sale and Clearance Items
  All sale or clearance items are considered final sale and cannot be returned or exchanged unless they are damaged or defective. Please check the item description carefully before making your purchase.

• Gift Returns
  If you received an item as a gift, we are happy to offer an exchange for another product or a store credit of the same value. Gift returns must follow the same guidelines as regular returns.

• Defective or Damaged Items
  In the rare event that your item arrives damaged or defective, we apologize for the inconvenience. Please contact our customer service team within 7 days of receiving the product to initiate a return or exchange for a replacement or refund. We will cover the return shipping costs for defective items.

Contact Us

If you have any questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer service team. We are here to help!

Address: ECSTASY, Commercial Street, Shop No. 328, 3rd Cross, Bangalore Karnataka, India - 560001

Email: info@ecstasylingerie.in
Phone: +91 7022159898
Business Hours: Monday - Saturday, 9 AM - 6 PM